Privacy Policy

The personal information you disclose to us
In short, we collect personal information that you provide to us, such as your name, address, contact information, passwords, security data, and payment information.

We collect personal information that you voluntarily provide to us when you:

• Express an interest in obtaining information about us or our products and services
• Participate in activities on the Services
• Otherwise contact us

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. 

The personal information we collect can include the following:

Personal Information: 
First name, maiden name, last name, nickname, ID, passport number, phone numbers, email addresses, and other similar data that you provide while interacting with us.

Credentials: 
Passwords, password hints, and similar security information are used for authentication and account access.

Payment Data: 
Data necessary to process your payment, such as your payment instrument number (e.g., a credit card number) and the security code associated with your payment instrument. All payment data is stored by Himalayan Bank Limited, Kathmandu, Nepal. You may find their privacy policy here: https://himalayanbank.com.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In short, some information, such as IP address and/or browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include:

IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location

Information about how and when you use our Services and other technical information
This information is primarily needed to maintain the security and operation of our Services, for our internal analytics, and for reporting purposes.

In short, we process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use the information we collect or receive for the following purposes:

1. To send administrative information to you

• Product, service, and new feature announcements
• Changes to our terms, conditions, and policies

2. To fulfill and manage your orders

• Process payments, returns, and exchanges through the Services

3. To deliver services to you

• Provide you with the requested service or information

4. To request feedback

• Contact you about your use of our Services and gather insights for improvement

5. To respond to user inquiries and offer support

• Address questions or potential issues you might have with the Services

6. For other business purposes

• Data analysis, identifying usage trends, and determining marketing and campaign effectiveness
  Evaluating and improving our Services, products, marketing, and user experiences

Where required, we rely on your consent to process information, and you can withdraw consent at any time by contacting us.

In short, we only share information as described below and with appropriate safeguards in place.

We may process or share your data that we hold based on the following legal bases:

• Consent. You have given us permission to share specific personal information for a specific purpose.
  
  
• Performance of a Contract. We may share your information to fulfill the terms of our contract with you.
  
  
• Legal Obligations. We may disclose your information where we are legally required to do so, such as to comply with applicable laws, court orders, or government regulations.
  
  
• Vital Interests. We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

Categories of recipients

• Service Providers. Third parties who perform services for us or on our behalf, such as payment processors, data hosting providers, email service providers, and analytics vendors.
• Business Transfers. In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• Affiliates. Our parent company, subsidiaries, joint ventures, or other companies under common control with us.
• With Your Consent. We may share your information for any other purpose disclosed to you with your consent.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

In short, yes. We use cookies and similar tracking technologies to collect and use personal information about you.

What are cookies?
Cookies are small data files placed on your device that enable us to store your preferences, remember your login information, and provide personalized features.

How do we use cookies?

• Essential Cookies. Required for the functioning of our Services.
• Performance and Analytics Cookies. Help us understand how users interact with our website and improve user experience.
• Functional Cookies. Remember the choices you make to provide more personalized features.
• Advertising and Targeting Cookies. Used to deliver relevant advertisements and measure ad performance.

Managing cookies

You can set your browser to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect the functionality and features of our Services.

In short, we keep your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal information, and whether we can achieve those purposes through other means
• Legal, regulatory, tax, accounting, or other requirements

After the retention period has expired, we will securely delete or anonymize your personal information.

In short, we aim to protect your personal information through a system of organizational and technical security measures.

We implement the following safeguards:

• Encryption of data in transit via HTTPS and at rest, where feasible
• Access controls to limit who in our organization can view your data
• Regular security assessments and vulnerability scans
• Employee training on data protection principles
• Physical security measures at facilities that store personal data

Although we strive to protect your personal information, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

In short, we do not knowingly collect information from minors under 16 years of age.

If you are under 16, please do not provide any personal information to us. If we learn we have collected personal data of a minor without verification of parental consent, we will take steps to delete that information as soon as possible. If you believe we might have any information from or about a minor under 16, please contact us at info@discoveryworldtrekking.com.

In short, you have rights under certain data protection laws in relation to your personal information. To exercise your rights, please contact us at info@discoveryworldtrekking.com. We will respond within the timeframes required by applicable law.

Most web browsers and some mobile operating systems and mobile applications include a “Do-Not-Track” (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this time, our website does not alter its data collection and use practices when it receives a DNT signal.

In short, yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by a revised “Effective Date” at the top of this policy, and the new version will be effective as soon as it is accessible. We encourage you to review this policy periodically to stay informed about our information practices.

If you have questions or comments about this policy, you may email us at:

info@discoveryworldtrekking.com

Or by post to:

Discovery World Trekking P.O. Box 1234 Kathmandu, Nepal

We will respond to your inquiry as soon as practicable.